We're Here to Help
Existing client or new enquiry — reach our support team and we'll respond within one business day.
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Technical Support
Site or app issues, outages, and on-site dispatch requests.
connect@syberteq.comschedule
Hours
Mon–Fri, 9:00 AM – 6:00 PM PST
24/7 monitoring for managed services clients.
Common Support Requests
My website or app is down
Email connect@syberteq.com with the URL and what you're seeing. Managed services clients are covered by monitoring and SLA response times — we're often already on it.
I need a content or design change
Send us the change request with any copy or images. Small updates are usually turned around within one to two business days under a maintenance plan.
I need a technician on site
Tell us the site address, the issue and your preferred window. We schedule business hours, after hours or weekends across Metro Vancouver. See field services.
Billing or invoice question
Email hello@syberteq.com with your invoice number and we'll sort it out.
I want to add a new service or scope
Great — use the form here or the contact page and we'll scope it and send a quote.
More general questions? See our FAQs.