Privacy Policy

SYBERTEQ IT Solutions Inc. ("SYBERTEQ", "we", "us") respects your privacy. This policy explains what personal information we collect through syberteq.com and our services, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

We only collect information you choose to give us, plus limited technical data needed to operate the site:

• Contact and enquiry details — name, email address, phone number, the service you're interested in and the message you send through our contact or support forms.
• Client project information — information you share with us while we deliver services, which may include access credentials, business data and files.
• Technical data — IP address, browser type, pages viewed and referring page, collected automatically by our servers and analytics.

How We Use It

• To respond to your enquiries and provide quotes
• To deliver, support and maintain the services you engage us for
• To send service-related communications, invoices and project updates
• To improve our website, security and service quality
• To meet legal, tax and accounting obligations

We do not sell, rent or trade your personal information. We do not send marketing email to people who have not asked for it, and every marketing message we do send includes an unsubscribe link.

Cookies & Analytics

Our website may use cookies and third-party analytics (such as Google Analytics) to understand how visitors use the site. These tools collect aggregate usage data and may set cookies in your browser. You can disable cookies in your browser settings; core parts of the site will continue to work.

Service Providers

We share personal information only with providers who help us operate — for example web hosting, email delivery, analytics and payment processing. These providers may process data outside Canada, and are bound to protect it and use it only for the services they perform for us.

Data Security

We use industry-standard safeguards including SSL/TLS encryption, access controls, secure credential handling and regular updates. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorized access.

Data Retention

We keep enquiry records and project information only as long as needed for the purposes described above, or as required by law. You may ask us to delete information we no longer need to retain.

Your Rights

You may request access to the personal information we hold about you, ask us to correct it if it's inaccurate, withdraw consent, or request deletion where we're not legally required to keep it. Email hello@syberteq.com and we'll respond within 30 days.

Children's Privacy

Our services are directed at businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.

Third-Party Links

Our site may link to external websites. We are not responsible for the privacy practices or content of those sites — please review their policies separately.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised "last updated" date.

Contact Us

Questions about this policy or your personal information:

SYBERTEQ IT SOLUTIONS INC.
9132 138A Street, Surrey, BC V3V 7K1, Canada
hello@syberteq.com · connect@syberteq.com